uprightpictomarkermarker-largelogo-mobileleftimg-xandresstudioxandres-xlineimg-xandresbelgium3img-xandresbelgiumimg-hamptonbaysic-whatsappic-washic-twitteric-tumbledryic-shoppingbagic-pinterestic-phoneic-messengeric-mailic-locationic-instagramic-favic-facebookic-chatic-calendargluedowncrossclosecheckmarkcheckmark-largearrow-rightarrow-left

Customer care

Returns

Where should I send the items I want to return?

You will find the address on the pre-printed returns label that was included in your parcel.  If you have lost your label, contact our customer service team (see details above).

What is your returns policy?

Xandres will gladly exchange or refund any clothing that does not fit with a credit note within 14 days, provided the item(s) in question can be resold (no damage) and upon presentation of your receipt.

more questions about Returns

Shipping & delivery

Where should I send the items I want to return?

You will find the address on the pre-printed returns label that was included in your parcel.  If you have lost your label, contact our customer service team (see details above).

What is your returns policy?

Xandres will gladly exchange or refund any clothing that does not fit with a credit note within 14 days, provided the item(s) in question can be resold (no damage) and upon presentation of your receipt.

more questions about Shipping & delivery

Orders

I was sent an item in the wrong size/colour.

It may happen that we accidentally send you an item in the wrong size or colour. Please immediately return it to us and check whether the item you wanted is still available on our website. If so, we suggest you order it immediately, particularly if the stock is limited. Please note that items in your shopping cart or on your wish list are not reserved for you.

If you receive one or more items in the wrong size or colour a second time, we suggest you contact our customer service team (by phone on (+32) (0)9 218 18 18 or by-email at webshopsupport@andres.be).

Do you deliver orders abroad?

Yes, you can have your order delivered abroad. However, the shipping costs are higher than for domestic deliveries.

more questions about Orders

Payment

Is it safe to shop at Xandres?

We use an SSL connection/Secure Sockets Layer for online payments. This means that all the personal details you send us is encrypted. In other words, nobody else can see your data. However, your personal password remains the most important protection. Never give anyone your password and/or free access to your account.

Xandres complies with the applicable privacy legislation and all legal requirements. Your contact details are only used to process orders and continuously improve our services. We will never pass on your details to third parties without your consent. For more detailed information see our privacy statement.

How are purchases made using gift vouchers refunded?

If you have bought an item with an online gift voucher and you want to return the item, you will receive a new online gift voucher by e-mail.

more questions about Payment

Your account

How do I register my mobile number?

Xandres gives you the option of registering your mobile number in our system. This allows us to contact you and help you if something goes wrong while processing your order.

You can enter your mobile number here.

Xandres complies with the applicable privacy legislation and will never pass on your details to third parties.

How do I get an overview of my Xandres account?


In your ‘My Xandres’ account you can check which personal details we have stored in our system. A few examples are your delivery address, the orders you have placed and the items you have put on your wish list. Here you can also edit the details in your personal profile, such as your delivery address. Everyone who has placed an order via Xandres has a 'My Xandres’ account.

My account information - this gives you a brief overview of your account details, such as your name, e-mail address and phone number.

My address book - here you can edit your invoicing and delivery address(es). If you do not enter an address under 'standard delivery address', we will use your invoicing address as your delivery address. If your invoicing address differs from your delivery address, please enter the correct addresses. Carefully check your address details to ensure your order is delivered at the right address.

My wish list - if you see an item you like, but you would like to browse further, you can save the item on your wish list. Would you like to compare different items? Just save them on your wish list to view them together. The next time you visit Xandres.com, there is no need for you to search for the items again. You can simply click on your wish list to view them.

You can also send your wish list to friends. This is a handy feature for unique events, such as weddings or holy communion parties. Or even a subtle hint for Valentine's Day...

My orders and returns - here you will find an overview of the orders you placed at Xandres and their status. You can also check the details of every order, including which items you ordered and which delivery address you entered.

My newsletter - subscribe to keep up to date with the latest fashion trends, offers, collections and much more! Here you can subscribe to the Xandres, Xandres Xline and Hampton Bays newsletter. You will receive it maximum twice a week by e-mail. If you prefer not to receive it anymore, you can unsubscribe at any time. You can decide which brands you want to subscribe to or unsubscribe from.

more questions about Your account