Is it safe to shop at Xandres?

We use an SSL connection/Secure Sockets Layer for online payments. This means that all the personal details you send us is encrypted. In other words, nobody else can see your data. However, your personal password remains the most important protection. Never give anyone your password and/or free access to your account.

Xandres complies with the applicable privacy legislation and all legal requirements. Your contact details are only used to process orders and continuously improve our services. We will never pass on your details to third parties without your consent. For more detailed information see our privacy statement.

How are purchases made using gift vouchers refunded?

If you have bought an item with an online gift voucher and you want to return the item, you will receive a new online gift voucher by e-mail.

Phishing emails

Beware of e-mails asking you for your credit card details or similar details. Such e-mails are not sent by Xandres. Xandres only asks you to provide your account details when replying your questions by e-mail or phone, or in case anything is unclear about your order. We will never ask you to provide your banking details by e-mail. Never respond to such requests. When we send you an e-mail asking you to provide your personal details, we always ask you to contact us by phone on (+32) (0)9 218 18 18 or by e-mail at webshopsupport@andres.be. We will never ask you to respond by clicking on a link.

 Should you ever receive an e-mail asking you to provide specific personal details by clicking on a link, do not reply and do not click on the link, but delete the e-mail immediately.

 If you have any questions about e-mails do not hesitate to contact our customer service team by phone on (+32) (0)9 218 18 18.

How do I change my standard payment method?

Log in to your 'My Xandres' account and click on 'My payment methods’ to edit your payment method. You can choose a standard payment method in the 'My payment methods’ section.

Is my payment secure?

Our payment partner, Ogone, gives us access to a secure and reliable payment system to guarantee payments are processed in a safe manner. As soon as you have gone through the four steps in the order process and you have clicked on 'Order and pay’, you are redirected to a secure https page managed by our payment partner Ogone. Your payment and credit card details are only used to process your payment and will never be revealed to third parties.

What happens if I return an order?

When you return one or more items, the amount covering those items is refunded on the credit card you used to pay. Returns are always free of charge.

Are my credit card and personal details secure?

Your payment and credit card details are only used to process your payment and will never be revealed to third parties.

Which credit cards do you accept?

You can pay with KBC/CBC Online, ING HomeBank, Belfius Netbanking, iDeal, Visa, MasterCard, Maestro and Bancontact.

When will the amount be debited from my credit card?

When you place an order and pay by credit card, we reserve the amount due on your card. Your card is debited as soon as we have dispatched your order.

Gift vouchers

You can buy gift vouchers online. You can choose the value in the list on our website, from € 25 tot € 1000.