WHY DO I SEE PRODUCTS ON THE WEBSHOP THAT I CANNOT ORDER ONLINE?
Some products may be out of stock online. You can use the 'Check store availability' button to check whether the product is still in stock at a Xandres store. The product may also be restocked at a later date.
CAN I SEE ONLINE WHETHER A PRODUCT IS AVAILABLE IN A XANDRES STORE?
Yes, on every product page you will see the button 'Check store availability'. Click the button and select a size to get a list of the Xandres stores that have the product in stock and how many they have available.
CAN I RESERVE A PRODUCT THAT IS NO LONGER AVAILABLE ONLINE IN A XANDRES STORE?
You can contact a store by phone and ask if they will reserve a specific item for you. However, keep in mind that this is only possible for a very limited time and that our store employees can refuse this when stocks are limited. You can always purchase a product that is in stock in one of our stores directly from home via our Click & Collect service. Read more about our Click & Collect service here.
DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ONLINE ORDER?
You can also place an order as a 'guest'. However, creating an account has a number of important advantages:
- You save a 5% customer discount with every order that you can use with your next order online or in the store
- You do not have to enter your personal details every time you place an order
- You can keep track of different delivery addresses
- You can easily follow your orders and returns
- You can check how much customer discount you have collected whenever you want
ARE THE ITEMS IN MY SHOPPING CART RESERVED FOR ME?
No, you cannot reserve any items for a specific period. All products on the website remain available to everyone, even if you have placed them in your shopping cart. As a result, items may disappear from your shopping cart while you are shopping because they have been purchased by other people right at that moment. To ensure you receive an item, we recommend you buy it immediately.
HOW DO I KNOW IF MY ORDER WAS SUCCESSFUL?
When you have placed and paid for an order via the Xandres website, you will see a page with the confirmation of your order and your order number.
You will also receive an order confirmation by email and will be kept informed of the delivery.Did you not receive an email?
- Check your email address in your account. Is it correct?
- Check your junk email. Maybe your email ended up there.
- Contact us using the contact form.
HOW CAN I EDIT AN ORDER?
Unfortunately, once an order has been placed, it cannot be edited. As soon as you have made the payment, you can no longer cancel or edit your order. Therefore, you should always carefully check your details before you check out. However, once your order has been delivered, you can return it free of charge.
AM I ALSO ENTITLED TO A CUSTOMER DISCOUNT FOR ONLINE ORDERS?
Yes, if you have created a personal account, you will receive a 5% discount with every order that can be used for your next purchase in the Xandres webshop or store. You can see the amount of your customer discount in your account.
WHY DO I SEE PRODUCTS ON THE WEBSHOP THAT I CANNOT ORDER ONLINE?
Some products may be out of stock online. You can use the 'Check store availability' button to check whether the product is still in stock at a Xandres store. The product may also be restocked at a later date.
CAN I SEE ONLINE WHETHER A PRODUCT IS AVAILABLE IN A XANDRES STORE?
Yes, on every product page you will see the button 'Check store availability'. Click the button and select a size to get a list of the Xandres stores that have the product in stock and how many they have available.
CAN I RESERVE A PRODUCT THAT IS NO LONGER AVAILABLE ONLINE IN A XANDRES STORE?
You can contact a store by phone and ask if they will reserve a specific item for you. However, keep in mind that this is only possible for a very limited time and that our store employees can refuse this when stocks are limited. You can always purchase a product that is in stock in one of our stores directly from home via our Click & Collect service. Read more about our Click & Collect service here.
DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ONLINE ORDER?
You can also place an order as a 'guest'. However, creating an account has a number of important advantages:
- You save a 5% customer discount with every order that you can use with your next order online or in the store
- You do not have to enter your personal details every time you place an order
- You can keep track of different delivery addresses
- You can easily follow your orders and returns
- You can check how much customer discount you have collected whenever you want
ARE THE ITEMS IN MY SHOPPING CART RESERVED FOR ME?
No, you cannot reserve any items for a specific period. All products on the website remain available to everyone, even if you have placed them in your shopping cart. As a result, items may disappear from your shopping cart while you are shopping because they have been purchased by other people right at that moment. To ensure you receive an item, we recommend you buy it immediately.
HOW DO I KNOW IF MY ORDER WAS SUCCESSFUL?
When you have placed and paid for an order via the Xandres website, you will see a page with the confirmation of your order and your order number.
You will also receive an order confirmation by email and will be kept informed of the delivery.Did you not receive an email?
- Check your email address in your account. Is it correct?
- Check your junk email. Maybe your email ended up there.
- Contact us using the contact form.
HOW CAN I EDIT AN ORDER?
Unfortunately, once an order has been placed, it cannot be edited. As soon as you have made the payment, you can no longer cancel or edit your order. Therefore, you should always carefully check your details before you check out. However, once your order has been delivered, you can return it free of charge.
AM I ALSO ENTITLED TO A CUSTOMER DISCOUNT FOR ONLINE ORDERS?
Yes, if you have created a personal account, you will receive a 5% discount with every order that can be used for your next purchase in the Xandres webshop or store. You can see the amount of your customer discount in your account.
