Click & Collect Service

How does it work?

If an item is out of stock in our Xandres webshop but available at one of our stores, we would like to give you the chance to buy the item online. You can choose either a store pick-up or home delivery. How does it work?

Step 1

On your favourite item's the product page, click the button 'Check and buy store stock'.

Step 2

You will see the number of items available for your size per store. If you see the 'Reserve' button next to this store, you can buy that item from the store online.

Step 3

When you click on the 'Reserve' button, you will see a form with the product you wish to order already filled in. Check that it is the correct size and colour. If not, use the 'go back' button to choose the correct combination on the product page.

Step 4

Choose store pick-up or home delivery. You can only choose a store where the item is in stock. Items are not transferred between stores.

If you choose home delivery, delivery costs will be charged for orders under € 189. For information about our delivery costs, click here.

Step 5

Complete the form and click on 'Reserve'. If you already have a Xandres account, use the email address for this account. You will then save a customer discount with your order.

We will send you confirmation of your order by email. If you do not get this, be sure to check your spam folder.

Step 6

You will receive a second email from Xandres containing a payment link after a maximum of 6 working hours. The product will only be reserved for you once you have made the payment via this payment link.

Step 7

As soon as we have received your payment, the product will be ready for you at the store or sent to your home via bpost.

If you chose to collect at the store, we will contact you to arrange a suitable time.


Conditions

Some specific conditions apply to this Click & Collect service:

  • Xandres will send you a payment link within 6 working hours of you submitting your Click & Collect form. The chosen product will only be reserved for you after we receive confirmation of your payment. Please note, if you order at night or on Sunday, you will only receive an email with the payment link the next working day.

  • A product you ordered through Click & Collect might have been bought by another customer. In that case, we will contact you personally and refund any payment made.

  • You can only order 1 product at a time via Click & Collect. If you wish to order a second product or a different size, you must complete the form a second time.

  • If you opt for home delivery, you can expect your package within 2 to 4 working days after payment. Take into account possible delays in the busy sales and end-of-year period. As soon as the package has left us, you will receive an e-mail from bpost.

  • It is not currently possible to use your already saved Xandres customer discount for a 'Click & Collect' order – your purchase will result in a new customer discount provided that the email address you use to place your Click & Collect order is also the e-mail address for your existing Xandres account.

  • You cannot pay for a Click & Collect order with a Xandres gift voucher.

  • Click & Collect is only possible in the country of the store where you are ordering. This means that Belgian stores will only serve Belgian customers and the same goes for Dutch customers.

  • You can return a product that you bought through our Click & Collect service if you do not like it or if it doesn't fit. You will find a return label in the box.