Terms of service

Welcome to the website www.xandres.be of Xandres NV with offices at Nijverheidsstraat 20, 9070 Ghent, Belgium, RPR Ghent, BE 0639856 936, BE53 0689 0426 5753 EUR - GKCCBEBB (hereinafter referred to as Xandres). To contact Xandres, please click here to choose the relevant topic. These general terms and conditions apply to all use of xandres.be and to sales through this website to consumers. By placing an order through this website you agree to these terms and conditions, whick you can print and save. These terms and conditions are, unless explicitly agreed by Xandres, applicable to the absolute exclusion of any other conditions and/or agreements.

Xandres has made every effort to ensure that colors and descriptions of its products are as accurate as possible. However, you will want to take into account that the picture and color quality may vary depending on the customer's screen. Xandres cannot guarantee that your screen correctly displays all the characteristics of the actual product. You will find a product description (color, size, type of product, etc.) and digital photos with each product. All prices include VAT for European countries, but exclude shipping costs. Prices listed on Xandres.be can change during, for instance, sales or as a result of promotional campaigns or price adjustments as a result of, for example, an increase in the raw material or production price. Please check the indicated price at the time you place an order.

Xandres only sells to consumers through the xandres.be webshop. This means that if you plan to buy products that are not for your own use but for resale, or if you are a business, you cannot place an order and Xandres cannot sell you products. A binding purchase between you as a consumer and Xandres as a seller under these conditions is entered into when you place an order on this website. Your order will be considered as placed when you have completed the last step of the ordering process. By placing an order, you expressly agree to be bound by these terms and conditions, including all statements and elements such as the privacy statement and return policy.

Xandres undertakes to process your orders while stocks last and within the limitations formulated in these terms and conditions and/or any special offers. In the unlikely event that a product you have ordered is not in stock, the Xandres customer service will inform you immediately and offer you an alternative solution (e.g. shipment at a later date, a replacement product or refund), of course free of charge. Xandres reserves the right to refuse orders in the event of serious suspicion of abuse of law or bad faith, serious suspicion of commercial purposes or in case of exhaustion of the stock of a particular product

Xandres reserves the right to change or cancel an order in case prices or discounts are not correctly displayed on the website due to a computer error or a material error, in case of abnormal prices or abnormal discounts and/or if these prices whether discounts were clearly incorrectly included in the website or the statement.

After you have placed your order, you will be redirected to a payment page on the Xandres website with the request to pay for your order. Xandres accepts PayPal, Visa, MasterCard, Maestro debit and credit cards, iDeal, Bancontact. With the payment of your order you give Mollie B.V., Keizersgracht 126, 1015 CW Amsterdam, The Netherlands with KvK number 30204462 the permission to keep your financial data safe, so that you do not have to re-enter it for future orders with Xandres on xandres.com. In case of a refund, the card or bank account used by you for payment will be credited. Xandres is not responsible for exchange rate fluctuations between the currency used for the initial payment and the currency of your credit card or bank account when the amount is refunded.

You will receive an order confirmation on your screen and by e-mail as soon as your payment has been made

The delivered products remain the exclusive property of Xandres until full payment has been made. The risk of damage to or loss of the goods passes to you upon delivery to you, which happens at the moment that you or a third party designated by you who is not the carrier, takes physically possession of the goods.

You must immediately report any visible damage to the products that you notice upon receipt of the product (s) to Xandres via customercare@xandres.com.

Use of the Webshop

Xandres is only held to an obligation of means with regard to the operation and continuity of the services on the internet. Xandres is not responsible for interrupted or limited availability of or access to the Xandres.be webshop, malfunctions depending on the computer system, viruses or other inconveniences or damage in the broadest sense of the word that could arise through the use of the webshop.

Our website may provide you with hyperlinks to other sites. We are not bound by any commitment with respect to any other site to which you may access and therefore cannot be held responsible for the content, operation and access to such sites.
If you personally publish a website and wish to place a hyperlink on your site that leads directly to the home page of our website, you must obtain prior permission from Xandres.
In all cases, any hyperlink must be removed at the simple request of Xandres, which therefore reserves the possibility, in the case of an authorized hyperlink, to reconsider the authorization granted.

Legal guarantee

You can invoke the legal warranty if the delivered product (s) is/are not in conformity with the purchased product(s) and if the non-conformity is established within two years from delivery. You must inform Xandres of this non-conformity within a period of two months from the day on which you discovered the defect. If the product(s) show(s) defects and/or damage(s) within the first two years after delivery, it is assumed that the defect has existed since delivery. Xandres will have to prove the contrary if it does not agree with this. You cannot invoke the legal guarantee for changes in delivery times or for defects of which you were aware at the time of the order.

In case of complaints about the non-conformity of the product(s), you can contact Xandres via the email address customercare@xandres.com.

Exclusions

The legal warranty lapses if the defect has arisen as a result of deterioration of the condition due to negligence, accidents, disasters, falls, or even, non-compliance with the user-maintenance instructions, poor maintenance, abnormal, commercial, inappropriate or incorrect use. The warranty will in any case be void if a third party has modified, treated and/or processed the product(s).

Use of the products

Xandres cannot be responsible for theft of the product(s) (unless during transport arranged by Xandres for delivery), loss or material or other damage of any kind that you or a third party would suffer during use of the products.

Complaint treatments

If you have any complaints, you can always contact our customer service department at customercare@xandres.com. 

Should we still not come to an agreement together, as a consumer you can turn to Becom. Becom will mediate between the consumer and the seller if the complaint is well-founded. You can reach them via the complaints form on https://becom.digital/nl/consumers-complaints/ of in writing: Rue Marquis 1, 1000 Brussels, info@becom.digital. 

Anyone who shops in the webshop and/or the Xandres boutiques and has a personal account will automatically receive a customer discount on their next purchase. The discount is 5% of the purchase value and can be redeemed for purchases in Xandres boutiques and the webshop.

The customer discount is valid in Xandres boutiques and the webshop for two years after your last purchase. If you provided an accurate email address when you created your personal account or updated your personal account in the case of a changed email address, Xandres will give you three months' notice of the expiry of your customer discount.

No customer discount will be applied for products already sold at a discount, e.g. during sales.

If you use your customer discount for an online purchase and this is followed by a return, the customer discount balance will be adjusted automatically so that you can benefit from the customer discount again on your next purchase (provided your customer discount is still valid). This means that the used customer discount will be put back into your account when you return part or all of your order. The newly earned customer discount will also be adjusted.

You can review your customer discount and validity date via your account at www.xandres.com or by consulting your receipt after purchasing an item in Xandres boutiques.

• Gift cards can be redeemed for products at Xandres stores and on www.xandres.com.
• Gift vouchers purchased in the store can be spent on the online shop. Gift vouchers purchased online can be spent in stores.
• Gift vouchers are non-transferable and cannot be exchanged or exchanged for cash.
• If the amount of your order exceeds the value of the gift card, you must select a payment method and pay the remaining amount.
• If the value of your gift voucher is more than the amount of your order, you will receive a new gift voucher for the remaining amount. The remaining amount will remain available until the balance is used up or until the term has expired.
• For returns of products that were purchased with a gift voucher, a new gift voucher will be issued in the amount of the purchase price.
• Gift cards are sent to the recipient via email once the order has been processed and payment has been made. At the request of the sender, a copy can be sent as confirmation.
• You undertake and declare that you are responsible for providing the correct email address. Xandres is not liable for sending a gift voucher to an incorrect or non-existent email address.
• Xandres is not responsible if a gift voucher is lost, stolen, destroyed, or used without permission.
• Xandres reserves the right to cancel a gift voucher in case of fraud, deceit and/or serious breach of contract.
• Shipping costs and VAT apply to all products purchased with a gift voucher.
• Promotional voucher codes or gift certificates cannot be used to purchase gift vouchers.
• In the event of a return of a product that has been partially or fully paid for with gift vouchers, these cannot be refunded in cash, by check or by credit card.

Xandres keeps an electronic copy of your order for as long as required by law. If you want a printout of your order, you can print the order confirmation that will appear on your screen once you have placed your order and your payment has been processed. This order confirmation is also sent to you by e-mail. You can also find past orders in "my account".