Orders placed before 2:30 p.m. are delivered the following day within Belgium. Orders placed after 2:30 p.m. are delivered two days later. During sales, the delivery time may be a few days longer.
There are 3 options for delivery in Belgium:
delivery to your home or an address of your choice
pick up at a bpost Pick-up point
pick up at a Xandres store
For international deliveries, you can opt for delivery to your home or an address of your choice.
Orders of € 150 and above are delivered free of charge. This applies to both home and in-store deliveries.
Orders below € 150 are free of charge for in-store deliveries only. There is a delivery charge of € 4.99 for home deliveries below € 150. Specific charges apply for international shipping.
The delivery countries depend on the Xandres webshop you shop from.
From the Belgian webshop, you can have your order delivered in Belgium, Luxembourg, France, Ireland and Spain.
France : excluding the French overseas territories and departments
From the Dutch webshop, you can have your order delivered in the Netherlands.
From the German webshop, you can have your order delivered in Germany and Austria.
Belgian webshop
Belgium: Shipping costs: € 4,99 | Delivery time: 1-2 working days
France: Shipping costs: € 8,50 | Delivery time: 2-4 working days
Luxembourg: Shipping costs: € 8,50 | Delivery time: 1-2 working days
Ireland: Shipping costs: € 15,50 | Delivery time: 3-4 working days
Spain: Shipping costs: € 15,50 | Delivery time: 3-5 working days
In Belgium, all deliveries are handled by bpost. For the other countries, your package will be delivered by GLS. You will receive confirmation of the exact delivery time by email.
Yes, you can choose a different invoicing and delivery address. Go to the address section in your account to enter your invoicing and delivery address(es). You can change these addresses at any time. This gives you the opportunity to alternate between having your orders delivered to your home and your workplace, for example. If you have your order delivered to your workplace, make sure you enter the correct address, company name and post box, if applicable.
Please note: once you have placed your order, you cannot edit the delivery address. Unfortunately, our customer service team cannot edit it either.
You will receive a shipping confirmation from bpost as soon as your package leaves our distribution centre. The email includes a link to track the delivery status of your package. The tracking mail may have been blocked by the spam filter of your e-mail software. We recommend you check your spam filter settings and change them if necessary.
It is currently not possible to choose a delivery date when placing your order. You can adjust your delivery preferences via emails from bpost or GLS. Follow the instructions in the email for this. If you are not home much, you can choose to pick up your package at a collection point or post office.
The courier delivers the order to the delivery address specified. If you are not at home when the courier attempts to deliver your parcel, you will receive a 'missed delivery note’ in your letter box, with instructions on how to retrieve your parcel.
It may happen that we accidentally send you an item in the wrong size or colour. Please immediately return it to us and check whether the item you wanted is still available on our website. If so, we suggest you order it immediately, particularly if the stock is limited. Please note that items in your shopping cart are not reserved for you.
If you receive one or more items in the wrong size or colour a second time, we suggest you contact our customer service team.
If you have received one or more items you did not order, please contact our customer service team. Our team will be glad to help.
We carry out a quality check before dispatching your order. If your items were damaged in transit or do not meet the quality standards, do not hesitate to contact our customer service team. You can take your damaged item(s) to one of our stores or return them to our online store free of charge.
Ask yourself the following questions when shopping online to avoid fraudulent websites:
Are legal pages available (terms and conditions, privacy policy, cookie policy)?
Is it easy to file a complaint?Is it easy to contact the webshop?
Look for a phone number, address, VAT number.
Is the seller’s identity clearly stated?
Is there a clear return procedure?
Does the site have an SSL certificate (secure connection)? You can easily check this by looking at the address bar. For example, on https://www.xandres.com/be_nl/ , you’ll see the URL starts with https instead of http. This indicates a secure environment.