Xandres will gladly give you a refund for clothing that does not fit within 14 calendar days after delivery, provided that the items in question:

• are unworn
• are returned in their original condition
• preferably have the original labels and tags attached

Sale items can also be returned free of charge within 14 calendar days.

Needless to say, you can try on the items ordered. Labels and tags can only be removed if they make it difficult for you to try on and evaluate the item(s) in question. If you want to return an item, make sure you keep it clean and - as much as reasonably possible - return it to us in its original condition and packaging.

You will find the address on the pre-printed returns label that was included in your parcel. If you have lost your label, contact our customer care team.

You can return any items purchased within 14 calender days. This reconsideration period starts on the day you receive your order.
Follow these steps to return the item(s) to Xandres. This procedure applies to both returns in-store and at (bpost) post offices.

Place the item(s) you want to return in the paper bag and box you received the order in. Do not forget to include the returns form.

Cover the original label on the parcel with the pre-printed adhesive address label. Hand in the parcel at:

1. a post office or delivery point of the carrier that is mentionned on the address label *
2. a Xandres store (only Belgium and The Netherlands)

We always cover the shipping costs.

If you prefer to return your parcel in-store, it will be picked up and taken to our distribution centre. 

We will refund the amount in the same way that you used to pay, and only after your package has been processed in our distribution centre. Unfortunately, a cash refund in the store is not possible.

After we have received the parcel in our distribution centre, you will receive e-mail confirmation. Your returned item(s) will be processed within 15 days.

* You can also return items free of charge using the bpost parcel machine In Belgium. Simply scan the barcode and place the parcel to be returned in the machine. You will receive a receipt. Do not throw it away. You do not need a bpost 24 / 7 account to use this service.

No, returns are free of charge. This applies to both returns in-store and at post offices or delivery points.

Your package always includes a pre-printed return label. This shows the name of the carrier through which you can return the package. You can find out which collection points are available in your area via the carrier's website.

Returns are always free of charge if you use the supplied return label.

• Netherlands: PostNL
• France: Colissimo
• Germany:GLS
• Luxembourg: bpost
• Ireland: GLS
• Spain: DPD
  
  

You can contact our customer service team for assistance.

As soon as we have received the returned item(s) at our warehouse, we will send you an e-mail confirming receipt of the parcel. We will refund you the total purchase amount using the payment method you used for your purchase. It can take up to 15 days for this amount to be credited to your account or to appear in your account overview.

Yes, you can. If you hand in the parcel at the post office or delivery point of the carrier, you will receive a track code with which you can follow your parcel.  When you hand in your return shipment to a Xandres store, it is a good idea to take a photo of the return label that you affix to the box. Your Track & Trace code is stated on this return label.

When you return one or more items, the amount covering those items is refunded on the payment method you used to order. Returns are always free of charge.

If you return something, you will only receive a refund of the amount that you paid. The used customer discount will be put back into your account. The additional customer discount granted through the purchase of the product you are returning will be deducted from your customer discount. This ensures that your customer discount is always up-to-date!

If you wish to return an item and, as a result, no longer meet the conditions of a discount, such as a minimum purchase amount or a required number of items, the discount will unfortunately no longer apply. In the case of give-aways, the free item must also be returned. For promotions, the discount amount will be deducted from the refund total.

Unfortunately, it is not possible to exchange in one step. You can return an item and then place a new order on the website. You will immediately see whether the item is still available. We suggest you confirm your order immediately, particularly if the stock is limited. Please note that items in your shopping cart are not reserved for you. You are only guaranteed to receive your item(s) once you have completed the payment process.

If you have bought an item with a gift card and you want to return the item, you will receive a new gift card by e-mail.

Xandres will gladly exchange or refund any clothing that does not fit within 8 days, provided the item(s) in question can be resold (no damage) and upon presentation of your receipt.

To keep our return process clear and responsible, the free return label can only be used once per order. This means that multiple free returns from the same order are not possible. We therefore kindly advise you to return all items in a single shipment.