For online and in-store purchases, please contact us via the contact form or send us your question by e-mail at customercare@xandres.com. For urgent questions, you can reach us at +32 9 218 18 18 on weekdays from 9h to 12h30 and from 13h to 16h.  

Customer service is closed on weekends and public holidays.

You can find more contact information here.

If you have a complaint about one of our products, your order or our service, please contact us via our contact form. We will provide you with a substantive response within 14 days of receiving your complaint.