Your package always includes a pre-printed return label. This shows the name of the carrier through which you can return the package. You can find out which collection points are available in your area via the carrier's website.

Returns are always free of charge if you use the supplied return label.

As soon as we have received the returned item(s) at our warehouse, we will send you an e-mail confirming receipt of the parcel. We will refund you the amount paid using the payment method you used for your purchase. It can take up to 15 days for this amount to be credited to your account or to appear in your account overview.

Orders of € 150 and above are delivered free of charge. This applies to both home and in-store deliveries.
Orders below € 150 are free of charge for in-store deliveries only. There is a delivery charge of € 4.99 for home deliveries below € 150. Specific charges apply for international shipping.

There are 3 options for delivery in Belgium:
- delivery to your home or an address of your choice
- pick up at a bpost Pick-up point or Parcel Locker
- pick up at a Xandres or Xandres Gold store

For international deliveries, you can opt for delivery to your home or an address of your choice.

In Belgium, all deliveries are handled by bpost. For the other countries, your package will be delivered by GLS. You will receive confirmation of the exact delivery time by email.

It is not currently possible to choose a delivery date when placing your order.

You can adjust your delivery preferences via emails from bpost or GLS. Follow the instructions in the email for this.

If you are not home much, you can choose to pick up your package at a collection point or post office.

The courier delivers the order to the delivery address specified. If you are not at home when the courier attempts to deliver your parcel, you will receive a 'missed delivery note’ in your letter box, with instructions on how to retrieve your parcel.

We carry out a quality check before dispatching your order. If your items were damaged in transit or do not meet the quality standards, do not hesitate to contact our customer service team (by phone on (+32) (0)9 218 18 18). You can take your damaged item(s) to one of our stores or return them to our online store free of charge.

Some products may be out of stock online. You can use the 'Check store availability' button to check whether the product is still in stock at a Xandres or Xandres Gold store. The product may also be restocked at a later date.

You can contact a store by phone and ask if they will reserve a specific item for you. However, keep in mind that this is only possible for a very limited time and that our store employees can refuse this when stocks are limited. You can always purchase a product that is in stock in one of our stores directly from home via our Click & Collect service. Read more about this on https://www.xandres.com/be_nl/click-and-collect

You can also place an order as a 'guest'. However, creating an account has a number of important advantages:

• You save a 5% customer discount with every order that you can use with your next order online or in the store
• You do not have to enter your personal details every time you place an order
• You can keep track of different delivery addresses
• You can easily follow your orders and returns
• You can check how much customer discount you have collected whenever you want

When you have placed and paid for an order via the Xandres website, you will see a page with the confirmation of your order and your order number.
You will also receive an order confirmation by email and will be kept informed of the delivery.

Did you not receive an email?

• Check your email address in your account. Is it correct?
• Check your junk email. Maybe your email ended up there.
• Contact us using the contact form via customercare@xandres.com or call us on +32 9 218 18 18, and we will check for you whether your order was successful.

Yes, if you have created a personal account, you will receive a 5% discount with every order that can be used for your next purchase in the Xandres webshop or store. You can see the amount of your customer discount in your account.

Unfortunately, once an order has been placed, it cannot be edited. As soon as you have made the payment, you can no longer cancel or edit your order. Therefore, you should always carefully check your details before you check out. However, once your order has been delivered, you can return it free of charge.

Your payment and credit card details are only used to process your payment and will never be revealed to third parties.

When you place an order and pay by credit card, we reserve the amount due on your card. Your card is debited as soon as we have dispatched your order.

If you return something, the amount of the returned items will be credited back to the payment method you used to pay, and your customer discount will be adjusted. Returning your order is always free.

Unfortunately, this is not possible. Xandres only sells to private individuals and is therefore unable to draw up an invoice for a webshop order. If you want to buy Xandres as a B2B client, please contact our B2B department.

When you create an account, you enjoy a number of important benefits:

• You save a 5% customer discount with every order that you can use with your next order online or in the store
• You can easily follow your orders and returns
• You can keep track of different delivery addresses
• You do not have to enter your personal details every time you place an order
• You can check how much customer discount you have collected whenever you want

Anyone who shops in our webshop and/or our boutiques with a personal account will automatically get a customer discount on their next purchase. The discount is 5% of the purchase value and is valid in the Xandres boutiques and our webshop. You can read all about it on this page.

You can change your customer data by logging in to your account via the 'Log in' link at the top right. After you have logged in, you can access your account information and your address book. Here you can make the necessary changes.

By tagging your photos or videos on social media with #xandreswomen and mentioning @xandres_belgium in your post, you let us know that you would like to be included in the Xandres community. Before we use your photos or videos on our channels, we will ask for your consent via a comment on your post.

At Xandres, we believe in diversity and celebrate inclusion. That is why we have included our plus-size line Xandres Gold in Xandres. From now on, you can find all former Xandres Gold sizes among the main categories on the website. To quickly find the items in your size, you can filter the products by size. The sizes of the new collection have changed, so we recommend that you consult the size chart to find your previous size.

40% of our collection is available in larger sizes, up to size 56, and we are working on increasing that percentage.

For online and in-store purchases, please contact us via the contact form or send us your question by e-mail at customercare@xandres.com. For urgent questions you can reach us at +32 9 218 18 18. 

Would you like to reach our head office? You can find our contact details here.