HOW LONG DOES IT TAKE TO RECEIVE A DELIVERY?
Orders placed before 2:30 p.m. are delivered the following day within Belgium. Orders placed after 2:30 p.m. are delivered two days later. During sales, the delivery time may be a few days longer.
WHAT ARE MY DELIVERY OPTIONS?
There are 3 options for delivery in Belgium:
- delivery to your home or an address of your choice
- pick up at a Bpost Pick-up point
- pick up at a Xandres storeFor international deliveries, you can opt for delivery to your home or an address of your choice.
WHAT ARE THE SHIPPING COSTS FOR ONLINE ORDERS?
Temporarily free delivery until King's Day
Orders of € 150 and above are delivered free of charge. This applies to both home and in-store deliveries.
Orders below € 150 are free of charge for in-store deliveries only. There is a delivery charge of € 4.99 for home deliveries below € 150. Specific charges apply for international shipping.DO YOU DELIVER ORDERS ABROAD?
The delivery countries depend on the Xandres webshop you shop from.
From the Belgian webshop, you can have your order delivered in Belgium, Luxembourg, France, Ireland and Spain. From the Dutch webshop, you can have your order delivered in the Netherlands. From the German webshop, you can have your order delivered in Germany and Austria.
Shipping costs
Expected delivery time
Belgium
4.99 EUR TEMPORARELY FREE
1-2 working days
Luxembourg
8.50 EUR TEMPORARELY FREE
1-2 working days
France
8.50 EUR TEMPORARELY FREE
2-4 working days
Ireland
15.50 EUR TEMPORARELY FREE
3-4 working days
Spain
15.50 EUR TEMPORARELY FREE
3-5 working days
WHO DELIVERS MY ORDER?
In Belgium, all deliveries are handled by Bpost. For the other countries, your package will be delivered by GLS. You will receive confirmation of the exact delivery time by email.
CAN I HAVE MY ORDER DELIVERED TO A DIFFERENT ADDRESS?
Yes, you can choose a different invoicing and delivery address. Go to the address section in your account to enter your invoicing and delivery address(es). You can change these addresses at any time. This gives you the opportunity to alternate between having your orders delivered to your home and your workplace, for example. If you have your order delivered to your workplace, make sure you enter the correct address, company name and post box, if applicable. Please note: once you have placed your order, you cannot edit the delivery address. Unfortunately, our customer service team cannot edit it either.
HOW CAN I TRACK MY PARCEL?
You will receive a shipping confirmation from Bpost as soon as your package leaves our distribution centre. The email includes a link to track the delivery status of your package. The tracking mail may have been blocked by the spam filter of your e-mail software. We recommend you check your spam filter settings and change them if necessary.
CAN I CHOOSE A DELIVERY DATE FOR MY ORDER?
It is currently not possible to choose a delivery date when placing your order. You can adjust your delivery preferences via emails from Bpost or GLS. Follow the instructions in the email for this. If you are not home much, you can choose to pick up your package at a collection point or post office.
I WAS NOT HOME WHEN THE COURIER TRIED TO DELIVER MY ORDER.
The courier delivers the order to the delivery address specified. If you are not at home when the courier attempts to deliver your parcel, you will receive a 'missed delivery note’ in your letter box, with instructions on how to retrieve your parcel.
I WAS SENT AN ITEM IN THE WRONG SIZE/COLOUR.
It may happen that we accidentally send you an item in the wrong size or colour. Please immediately return it to us and check whether the item you wanted is still available on our website. If so, we suggest you order it immediately, particularly if the stock is limited. Please note that items in your shopping cart are not reserved for you.
If you receive one or more items in the wrong size or colour a second time, we suggest you contact our customer service team.
I RECEIVED AN ITEM I DID NOT ORDER.
If you have received one or more items you did not order, please contact our customer service team. Our team will be glad to help.
MY ITEM WAS DAMAGED UPON ARRIVAL, WHAT SHOULD I DO?
We carry out a quality check before dispatching your order. If your items were damaged in transit or do not meet the quality standards, do not hesitate to contact our customer service team. You can take your damaged item(s) to one of our stores or return them to our online store free of charge.
HOW LONG DOES IT TAKE TO RECEIVE A DELIVERY?
Orders placed before 2:30 p.m. are delivered the following day within Belgium. Orders placed after 2:30 p.m. are delivered two days later. During sales, the delivery time may be a few days longer.
WHAT ARE MY DELIVERY OPTIONS?
There are 3 options for delivery in Belgium:
- delivery to your home or an address of your choice
- pick up at a Bpost Pick-up point
- pick up at a Xandres storeFor international deliveries, you can opt for delivery to your home or an address of your choice.
WHAT ARE THE SHIPPING COSTS FOR ONLINE ORDERS?
Temporarily free delivery until King's Day
Orders of € 150 and above are delivered free of charge. This applies to both home and in-store deliveries.
Orders below € 150 are free of charge for in-store deliveries only. There is a delivery charge of € 4.99 for home deliveries below € 150. Specific charges apply for international shipping.DO YOU DELIVER ODERS ABROAD?
The delivery countries depend on the Xandres webshop you shop from.
From the Belgian webshop, you can have your order delivered in Belgium, Luxembourg, France, Ireland and Spain. From the Dutch webshop, you can have your order delivered in the Netherlands. From the German webshop, you can have your order delivered in Germany and Austria.
Shipping costs
Expected delivery time
Belgium
4.99 EUR TEMPORARELY FREE
1-2 working days
Luxembourg
8.50 EUR TEMPORARELY FREE
1-2 working days
France
8.50 EUR TEMPORARELY FREE
2-4 working days
Ireland
15.50 EUR TEMPORARELY FREE
3-4 working days
Spain
15.50 EUR TEMPORARELY FREE
3-5 working days
WHO DELIVERS MY ORDER?
In Belgium, all deliveries are handled by Bpost. For the other countries, your package will be delivered by GLS. You will receive confirmation of the exact delivery time by email.
CAN I HAVE MY ORDER DELIVERED AT ANOTHER ADDRESS?
Yes, you can choose a different invoicing and delivery address. Go to the address section in your account to enter your invoicing and delivery address(es). You can change these addresses at any time. This gives you the opportunity to alternate between having your orders delivered to your home and your workplace, for example. If you have your order delivered to your workplace, make sure you enter the correct address, company name and post box, if applicable. Please note: once you have placed your order, you cannot edit the delivery address. Unfortunately, our customer service team cannot edit it either.
HOW CAN I TRACK MY PARCEL?
You will receive a shipping confirmation from Bpost as soon as your package leaves our distribution centre. The email includes a link to track the delivery status of your package. The tracking mail may have been blocked by the spam filter of your e-mail software. We recommend you check your spam filter settings and change them if necessary.
CAN I CHOOSE A DELIVERY DATE FOR MY ORDER?
It is currently not possible to choose a delivery date when placing your order. You can adjust your delivery preferences via emails from Bpost or GLS. Follow the instructions in the email for this. If you are not home much, you can choose to pick up your package at a collection point or post office.
I WAS NOT HOME WHEN THE COURIER TRIED TO DELIVER MY ORDER.
The courier delivers the order to the delivery address specified. If you are not at home when the courier attempts to deliver your parcel, you will receive a 'missed delivery note’ in your letter box, with instructions on how to retrieve your parcel.
I WAS SENT AN ITEM IN THE WRONG SIZE/COLOUR.
It may happen that we accidentally send you an item in the wrong size or colour. Please immediately return it to us and check whether the item you wanted is still available on our website. If so, we suggest you order it immediately, particularly if the stock is limited. Please note that items in your shopping cart are not reserved for you.
If you receive one or more items in the wrong size or colour a second time, we suggest you contact our customer service team.
I RECEIVED AN ITEM I DID NOT ORDER.
If you have received one or more items you did not order, please contact our customer service team. Our team will be glad to help.
MY ITEM WAS DAMAGED UPON ARRIVAL, WHAT SHOULD I DO??
We carry out a quality check before dispatching your order. If your items were damaged in transit or do not meet the quality standards, do not hesitate to contact our customer service team. You can take your damaged item(s) to one of our stores or return them to our online store free of charge.
