Shipment and returns
When you place an order on the Xandres website you have 3 options for delivery in Belgium:
- Home delivery or an address of your choice
- Pick up at a bpost Pick-up Point or Parcel Locker
- Pick up at a Xandres or Xandres Gold shop
When you place an order on the Xandres website you have 3 options for delivery in Belgium:
- Home delivery or an address of your choice
- Pick up at a bpost Pick-up Point or Parcel Locker
- Pick up at a Xandres or Xandres Gold shop
| Home delivery | Bpost pick-up point | Pick up at a Xandres shop | |
| Amount ≥ € 150 | FREE | FREE | FREE |
| Amount < € 150 | €4.99 | €4.99 | FREE |
It is possible to have orders delivered in the countries listed below. Is your order over 150 euros? Then you enjoy free delivery!
Do you want your order to be delivered in the Netherlands? Then place your order at www.xandres.nl
| Shipment cost | Delivery period | |
| Belgium | €4.99 | 1-2 working days |
| Grand Duchy of Luxembourg | €8.50 | 1-2 working days |
| France | €8.50 | 2-4 working days |
| Ireland | €15.50 | 3-4 working days |
| Spain | €15.50 | 3-5 working days |
If an item does not fit or you do not like it, you have 14 calendar days from the day following receipt of your order to cancel the item. You must then return the products you wish to return to us within 14 calendar days.
- Returns are always free of charge. You will find an adhesive return label and a return form enclosed in your parcel.
- A product can be returned in Belgium and the Netherlands via a Xandres or Xandres Gold shop or via bpost. If you want to return from abroad you can find on the return form through which carrier the return takes place.
Read all about it in our FAQ section on returns
*If you wish, you can also use the model withdrawal form which you can find at https://economie.fgov.be/sites/default/files/Files/Forms/Formulier-herroeping.pdf.