Shipment and returns

Delivery in Belgium

When you place an order on the Xandres website you have 3 options for delivery in Belgium:

  • Home delivery or an address of your choice
  • Pick up at a bpost Pick-up Point or Parcel Locker
  • Pick up at a Xandres or Xandres Gold shop
  Home delivery Bpost pick-up point Pick up at a Xandres shop
Amount ≥ € 150 FREE FREE FREE
Amount < € 150 4.99 EUR 4.99 EUR FREE

International shipments

It is possible to have orders delivered in the countries listed below. Is your order over 150 euros? Then you enjoy free delivery

Do you want your order to be delivered in the Netherlands? Then place your order at www.xandres.nl

  Shipment cost Delivery period
Belgium 4.99 EUR 1-2 working days
Grand Duchy of Luxembourg 8.50 EUR 1-2 working days
France 8.50 EUR 2-4 working days
Ireland 15.50 EUR 3-4 working days
Spain 15.50 EUR 3-5 working days

Returns

If an item does not fit or you do not like it, you have 14 calendar days from the day following receipt of your order to cancel the item*.

  • Returns are always free of charge. You will find an adhesive return label and a return form enclosed in your parcel.
  • A product can be returned in Belgium and the Netherlands via a Xandres or Xandres Gold shop or via bpost. If you want to return from abroad you can find on the return form through which carrier the return takes place.

*You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

 

Read all about it in our FAQ section on returns